Common types of restaurant accidents

There are a number of different kinds of accidents that might occur in a restaurant. including:

• Slip, trips, or falls
• Soft tissue damage from kitchen utensils, sharp objects, and broken glass
• Falls from heights
• Burns from hot plates/food or from working with dangerous kitchen equipment without having received adequate training
• Food poisoning or food allergy

What should you do if you have been in an accident at Nando's?

SEEK MEDICAL ATTENTION

If your injuries are serious, seek emergency treatment from A&E. Symptoms for certain injuries can appear days or even weeks after your initial accident. A medical professional should be contacted regardless of how long it has been since the accident.

REPORT THE ACCIDENT

They should have an accident report book within their venues. Ensure that your accident has been made note of in this book and make sure you are happy with how the accident has been written before you sign any documentation. You will need to ask to see the accident report. You do not need to sign the entry immediately and you can wait until you feel better to sign this or you can refuse and note your refusal to do so if you believe the report is inaccurate

TAKE PHOTOGRAPHS

You should take photographic evidence of the accident or injuries. For example, if you have suffered soft tissue damage, take a photo of what caused it in the place it was originally left in the restaurant., then you should take a photograph of this hazard as it will be used as evidence in your case.

SPEAK TO WITNESSES

If anyone witnessed your fall, whether that be another customer or staff, you should ask them if they would be happy to come forward and provide witnesses' statements. Many people will be happy to help as they understand that speaking out can help to prevent similar accidents from happening in the future.

KEEP A RECORD

You should record your own account of the accident in a journal. Furthermore, you should continue to record any feelings or thoughts that you have regarding the accident or your pain levels going forward. These records should include any developing symptoms or pain levels that relate to your accident-caused injuries. This can help to clarify the extent of your pain and suffering, which can ensure that you get the right amount of compensation. Financial loss should also be recorded including things such as loss of income and medical bills.

CONTACT FIRST PERSONAL INJURY

Then all that is left to do is get in touch with us and let us help you start your claim.

How does the claims process work?

At First Personal Injury, once we have carried out an initial consultation, we will take care of the paperwork required to get your case underway.

A letter will be sent to you following an initial consultation with your solicitor. This will be a summary of the discussion you had and will confirm that they are happy to take on your case. It will highlight who will be your contact and estimate how long the process will take. The letter will also detail how you will be funding the case and an estimate of costs. If you need to provide any further information this will also be included.

A letter will then be sent to the defendant, providing details of the accident. The defendant has a fixed period in which they can reply and in their reply, they must state whether or not they are denying or accepting liability for your injuries. If they do accept liability, your solicitor will endeavour to settle the case out of court.

Amount of compensation in claims against Nando's

All personal injury cases are unique and so the amount of compensation that is awarded in each case is also unique. The amount of compensation that is awarded is determined by looking at two distinct factors – general damages and special damages.