Costa Coffee Accident Claims

• SLIPS ON WET FLOORS

Spillages, leaking appliances, cleaning or outside weather conditions such as rain or snow can all result in wet floors inside a coffee shop. Wet floors should be attended to and a wet floor sign erected as soon as possible to reduce the risk of injury. If you slipped on a wet floor and a wet floor sign was not on display, you may be entitled to compensation.

• FOOD POISONING

Food poisoning is caused by the consumption of undercooked or incorrectly stored food or drink. While food poisoning symptoms often resolve within a few days, there can sometimes be serious complications. If you have suffered from food poisoning after eating or drinking you may be eligible to make a claim.

• BURNS FROM HOT DRINKS OR FOOD

A coffee shop must ensure that it is not selling food or drink that is too hot to consume. In addition, it is essential that hot drinks and food are served safely. Takeaway coffee cups should have a label warning alerting customers to the risk posed by the hot liquid. They should also have a protective outer sleeve to reduce the risk of burns.

• INJURIES CAUSED BY FAULTY CHAIRS, TABLES OR OTHER FURNITURE

Faulty seating or tables might cause injuries like cuts or lacerations. In some instances, they could also cause falls. A coffee shop should ensure that all furniture in its coffee shops is safe for its customers. If you have become injured because of damage or broken furniture, you are legally entitled to seek compensation.

What to do if you are injured at Costa Coffee

If you are injured, there are several steps you should take if you are considering making a claim:

• Report your accident to a member of staff. Legally, a coffee shop is required to record all accidents and injuries in an accident book.
• Seek medical attention as soon as possible so that your injuries are properly assessed and treated.
• Take photos of the scene of your accident. If you have slipped, tripped or fallen or have been injured by a defective chair or table, for example, photos can be really useful. They will help a solicitor to assess the merits of your claim and could be important evidence later on in your case.
• Speak to anyone who witnessed the incident and note down their names and contact details. If you make a claim, they may be able to provide a witness statement later down the line. This could prove to be really helpful evidence in your case.
• Contact us. You have only three years from the date of your accident in which to make a claim so it is important that you begin the process as soon as possible. If you would like to claim on behalf of a child, this three-year timeframe begins on the date of their eighteenth birthday.

Claiming for an accident at work at Costa Coffee

If you are a barista, in your day-to-day job you will regularly handle boiling hot liquids and operate coffee machines. You will also use hot food appliances to heat and prepare food. If you have become injured at work as a result of inadequate training or supervision, you may be entitled to claim personal injury compensation.

WHAT TO DO IF YOU BECOME INJURED AT WORK

If you are injured while working, you should inform your supervisor immediately. You should then seek medical attention, especially if your injury is serious such as a burn or scald. It is important that your accident is recorded in the shop’s accident book as explained in the section above.

Amount of compensation in claims against Costa Coffee

As all personal injury cases are unique, the amount of compensation awarded is different for every case. The amount awarded looks at general damages and special damages.